But is it right for you? BT broadband packages fall into three basic camps - BT fibre optic broadband , standard broadband, and broadband and TV. Each package can be customised to your liking, so if, for example, you want more inclusive calls, you can upgrade the default call plan before you sign up. All packages let you watch BT Sport for free online or via smartphone app.
If you want to get the most out of the internet, BT fibre optic broadband formerly known as BT Infinity is the way to go.
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You get a box which lets you watch, record, pause and rewind Freeview channels, easily catch-up on shows you missed and access a vast range of TV shows and movies on-demand. BT broadband scored highly in our Customer Satisfaction Awards for its quality and reliability - arguably the most important aspect of any broadband package.
It also earned kudos from customers for the router, activation speed, online security features and clarity of billing. Opinions were mixed when it came to value for money and speed. Read more customer feedback and reviews of BT broadband on our reviews page, or see our full review here.
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Cable giant Virgin Media is the only major UK provider to offer broadband without a telephone line. Its fibre optic network is completely separate from the copper phone wire network that ordinarily connects you to the web. Aside from this, the only alternative is to use mobile broadband instead - then you have no requirement for a landline. But, if your internet use is anything other than particularly light, this might just prove to be too slow or too restrictive to need your needs. See broadband-only deals here.
The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. Finally, you sign up with your new provider online. The actual switch should be virtually seamless, and in the vast majority of cases it is. For more info, see our guide: How to switch broadband.
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Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet. Compare fibre optic broadband. This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband.
See our guide for more info. Exactly the same way you'd get regular broadband. Fibre optic broadband. The main exception is Virgin Media , which doesn't require a phone line because it uses a separate network. Yes, you can normally keep your existing number if you switch from one provider to another.
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Can I order BT over the phone? You should consider what type of user you are when picking a new connection.
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File sharers, TV bingers and big-time gamers should generally avoid download limits like the plague — unless promotions are available to give you some wiggle room. Download limits are not a good thing. These are usually per GB and can be really high. Always check before you purchase.
Ping is measured in milliseconds and faster is always better. Some connections may also throttle your usage at peak times, which means that when the network is busy, your speed drops — sometimes significantly. BT's set-up fees vary by package and get higher depending on what package you take. Find the best broadband deals for leading UK providers.
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What's BT Mobile? What's BT Virus Protect? How can I contact BT? What Broadband deal is right for you? What broadband speed do I need? Be aware that many slower connections come with download limits though 20 — 50Mbps — This speed is common across the UK.
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